General Terms

§ 1 Order placement
With an order placement to The Ribbon Artist, regardless of which form of order (per Internet, via email, per fax or by phone), the customer accepts these terms and conditions for the length of the business relationship. Modifications, additions, and ancillary agreements must be made in writing. The order becomes legally binding upon written order confirmation by The Ribbon Artist. It is the responsibility of the customer to check the order confirmation for accuracy.

§ 2 Delivery Times and Deadlines
The Ribbon Artist strives to meet the agreed upon and specified delivery dates. Orders of up to 100 pieces must be made at least 3 weeks prior to the desired shipment date. Orders of 100 to 300 pieces must be made at least 6 weeks prior to the desired shipment date. Larger orders require a period of at least 8 weeks before delivery. Please ask us for dates for larger quantities. The dispatch of goods ordered shall occur from our registered office at the expense and at the risk of the customer. Shipment shall be carried out by a carrier of our choice. Shipping costs are calculated according to a flat rate expense. Please ask about shipping and packaging costs as these are subject to quantity and shipping rates.

We ship our products in Germany and Europe, but also worldwide. In order to provide timely delivery, The Ribbon Artist must be provided with the date of the event. If express delivery is requested or required to meet the agreed delivery date, all additional costs incurred shall be borne by the customer. 

The Ribbon Artist makes every effort to adhere to any quoted or agreed delivery date. However, stated delivery times and dates are non-binding, unless an individual deadline or delivery date has been expressly agreed upon as binding. Failure to meet delivery times and deadlines shall not entitle the buyer to any claim for compensation or to rescind the contract. In the event of it being impossible to adhere to agreed delivery times due to force majeure, or a breakdown or a delay in delivery from our sub-suppliers, then we are entitled to extend the delivery deadline by the length of time that we were prevented from making deliveries or, optionally, to withdraw from the contract.

§ 3 Offers, Prices and terms of Payment
Offers from The Ribbon Artist are non-binding and subject to confirmation. Upon order completion and delivery The Ribbon Artist will provide the customer with an invoice. The invoice amount is payable immediately and must be paid in full within 10 days after receipt of the order. The date of delivery is considered the date of invoice. Deviating agreements must be made in writing. We reserve the right to supply goods solely through cash on delivery, payment in advance or other payment terms to be agreed with the customer instead of the normal terms of payment.

The following payment methods are accepted: PayPal or bank transfer. For initial orders of new customers we accept advance payment only. Until full payment for the goods has been received, the goods remain the legal property of The Ribbon Artist. All prices in the price lists are net and exclude the statutory VAT applicable at the time (currently 19%). In case of default The Ribbon Artist is entitled to charge default interest at the rate of 5% as well as an administration fee of EUR 5.00 per overdue notice. The Ribbon Artist reserves the right to prove a higher amount of damage. If payment does not take place within the timeframe specified in the overdue notice, all outstanding invoices of the customer become due for immediate payment. The claim can then be passed to a debt collection agency for collection or an attorney for recovery. All resulting costs shall be borne by the customer.

§ 4 Replacement
The Ribbon Artist produces all rosettes according to customer specifications, therefore no returns or exchanges may be accepted.

§ 5 Place of performance and jurisdiction
Röbel Germany shall be the place of performance for both parties for delivery, performance and payment for all rights and obligations arising from any agreement. The sole place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship shall be Röbel, Germany. The laws of the Federal Republic of Germany shall apply solely for these Terms and Conditions and all legal relationships between us and the Customer. 

§ 6 Consumer disputes

The European Commission provides a platform for the online settlement of consumer disputes at THE RIBBON ARTIST is currently not participating in this voluntary alternative dispute resolution process, so the European online dispute resolution platform cannot be used by our customers.

January 2016


Data Privacy Policy

Our website may be used without entering personal information. Different rules may apply to certain services on our site, however, and are explained separately below. We collect personal information from you (e.g. name, address, email address, telephone number, etc.) in accordance with the provisions of German data protection statutes. Information is considered personal if it can be associated exclusively to a specific natural person. The legal framework for data protection may be found in the German Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). The provisions below serve to provide information as to the manner, extent and purpose for collecting, using and processing personal information by the provider.

Please be aware that data transfer via the internet is subject to security risks and, therefore, complete protection against third-party access to transferred data cannot be ensured.

Contacting Us

On our website we offer you the opportunity to contact us, either by email and/or by using a contact form. In such event, information provided by the user is stored for the purpose of facilitating communications with the user. No data is transferred to third parties. Nor is any of this information matched to any information that may be collected by other components of our website.


On the basis of the Federal Data Protection Act, you may contact us at no cost if you have questions relating to the collection, processing or use of your personal information, if you wish to request the correction, blocking or deletion of the same, or if you wish to cancel explicitly granted consent. Please note that you have the right to have incorrect data corrected or to have personal data deleted, where such claim is not barred by any legal obligation to retain this data.

Sample Data Privacy Policy Statement provided by the Law Offices of Weiß & Partner



Privacy Notice


1. Content
The author reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect,will therefore be rejected. All offers are not-binding and without obligation. Parts of the pages or the complete publication including all offers and information might be extended, changed or partly or completely deleted by the author without separate announcement.

2. Referrals and links
The author is not responsible for any contents linked or referred to from his pages - unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site fromviewing those pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages. Furthermore the author is not liable for any postings or messages published by users of discussion boards, guestbooks or mailinglists provided on his page.

3. Copyright
The author intended not to use any copyrighted material for the publication or, if not possible, to indicate the copyright of the respective object. The copyright for any material created by the author is reserved. Any duplication or use of objects such as images, diagrams, sounds or texts in other electronic or printed publications is not permitted without the author's agreement.

4. Privacy policy
If the opportunity for the input of personal or business data (email addresses, name, addresses) is given, the input of these data takes place voluntarily. The use and payment of all offered services are permitted - if and so far technically possible and reasonable - without specification of any personal data or under specification of anonymized data or an alias. The use of published postal addresses, telephone or fax numbers and email addresses for marketing purposes is prohibited, offenders sending unwanted spam messages will be punished.

5. Legal validity of this disclaimer
This disclaimer is to be regarded as part of the internet publication which you were referred from. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.